Frequently Asked Questions

Tech Questions

Does the Safe Balance app integrate with EMR/EHR software?


In its current state, Safe Balance has a multitude of ways to get the output of the report into the EMR/EHR. Once a Safe Balance report is generated, it can then be printed or exported as a .pdf file. From there, the report can be scanned into the EMR/EHR at a later time or the .pdf file can be dragged/dropped into the EMR/EHR or saved into a secured folder for later upload.




What devices/hardware can Safe Balance run on?


Safe Balance is almost completely hardware fluid, meaning it can be run on both computers and tablets. On desktop/laptop computers, the software requires the utilziation in the Google Chrome browser. For tablet-based apps, the Safe Balance program can be accessed/updated from Google Play and the AppStore.




Is there a limit to how many devices can run the Safe Balance program?


No! In fact, once a client is licensed to utilize the Safe Balance program, we recommend the authorization of as many secured devices as possible to create ease of use. Each device will need to be remotely authorized for use by our IT team where you will be required to supply your assigned unique license number and authorization keyword. This information can be sent from the computer/tablet you wish to authorize which will then immediately notify our IT staff once submitted.




Is there a limit to how many users are authorized to run the Safe Balance software?


No, however it is important that all registered users are trained adequetely to utilize the program on all fronts. While creating a username or authorizing a user doesn't require this step, it goes to say that when a licensee authorizes a user, they are attesting that that particular person is authorized to not only operate the Safe Balance system however is also authorized to view specific results/patient information under that license. It is important to keep in mind that in some license terms, payment for the licensure of Safe Balance can be based on or in part of the amount of users assigned to the authorized account.





Coding and Quality Measures

Is there a CPT Code for Safe Balance?


Yes! Safe Balance is appropriately billed under a distinct and seperate CPT code that pairs alongside E/M codes or stands alone. Schedule your Safe Balance webinar and we will discuss coding/billing procedures for your system/clinic.




What MIPS Measures does Safe Balance meet?


MIPS 154 (Falls Risk Assessment), MIPS 155 (Falls: Plan of Care) and MIPS 318 Falls: Screening for Future Fall Risk. For more information on MIPS, click on this link here to be sent to the CMS reference site.




What is the STEADI Algorithm?


The CDC's STEADI (Stopping Elderly Accidents, Deaths and Injuries) initiative is a task that identifies meaningful clinical methods of preventing falls in the senior population. Specifically, the STEADI clinical algorithm (which the Safe Balance program's process is founded on) puts into motion a "Best Practice" approach to provide this vital fall prevention service. The CDC's STEADI website can be found here with a specific link to the algorithm here.




What clinical levels can report the CPT code for Safe Balance?


Based on memos and literature from CMS and the AMA, the CPT code for Safe Balance can be appropriately reported by the following clinical levels: 1. Physician (MD/DO) 2. Podiatrist 3. Nurse Practitioner 4. Certified Nurse Specialist 5. Physician Assistant 6. Physical Therapist 7. Occupational Therapist Other designated and trained auxilliary personnel can participate in the utilziation of the Safe Balance program with specific supervision requirements to assist in the program's utilization alongside other licensed clinicians.





Primary Care Questions

When should a patient be assessed for fall risk?


Patients 65 and older should be given a screening for fall risk at least annually. If the screening warrants a further multifactorial falls risk assessment, it is recommended to provide that to them at that time. Additionally, there are other clinical indicators that warrant screening/assessment including: Recent Falls Decline in Function Change in Condition Recent Hospitalization Change in Living Location Recent or Anticipated Surgery Illness and More! Our clinical staff stays up to date on recent peer-reviewed research and regulatory policies from CMS/CDC. We will continually update you and provide supporting evidence to design a program to meet your practice and patient's needs.




My patient was recently in the hospital, what information can Safe Balance give me to prevent a readmission?


Falls remain one of the top reasons for a readmission to the hospital. Once a patient is discharged home and returns to your care, a Safe Balance assessment is a great way to examine any new fall risks that have emerged from that recent stay and the patient's changed condition. Additionally, if previous Safe Balance assessments have been completed, you will have an objective comparison as to where the patient's decline has surfaced. In instances such as this, you can get ahead of potential risks and future falls by putting proactive measures in place. Some of these interventions can include education, home safety/modification, caregiver training, referrals to therapy or home health.




My patient was recently prescribed medication by another provider. Would that effect their fall risk?


Maybe! The CDC has identified several families of drugs that have a high correlation to increased fall risk. By giving the Safe Balance assessment to calculate the overall risks, you can then identify and document the medications the patient currently is on and educate them on potential side effects that they need to be aware of. Any change in medication should be considered a justifiable reason to screen a patient for potential change in risks.




What instances would lead to greater fall risk?


Evidence has shown that a number of instances can lead to an increased risk that it is best to get ahead of before a fall occurs. For instance, if a patient moves into a new living location, their fall risk increases exponentially within the first two weeks! In these cases, its a good idea to assess risks that have popped up and work with the patient/family/facility on safeguards to put in place. In other instances, a sudden illness or injury may lead to an unscheduled fall risk assessment. Illnesses can lead to decreased muscle strength, fatigue, etc which can take an otherwise healthy person into a diminished functional state. If a prior Safe Balance assessment was completed, you will have a baseline to compare on the level of decline that illness/injury has dealt.





Surgery Questions


Hospital Questions


Senior Living/Ancillary Care Questions